MEXC is committed to upholding the highest standards of business conduct. In all interactions with our clients, business partners, and other stakeholders, we adhere strictly to applicable laws, regulations, and ethical business practices. We maintain zero tolerance for any form of misconduct, regulatory violations, or improper transfer of benefits.
Inquiry & Reporting Channels
To ensure an effective oversight system and respond promptly to reports of suspicious behavior or business misconduct, MEXC has established a dedicated reporting channel for relevant parties to raise concerns. Reports and supporting materials can be submitted to our audit mailbox: [email protected].
Reporting Guidelines
• If you have evidence of business misconduct involving MEXC operations, or if you have identified potential unethical or illegal behavior by a MEXC employee, you may report it through the channel above.
• To help us review and address your report efficiently, please provide as much detail as possible, including but not limited to: contact information (anonymous submissions are accepted), valid communication details, a description of the incident, and any relevant supporting evidence.
• For general business inquiries, customer service complaints, or product improvement suggestions that are not related to misconduct reporting, please contact our official Customer Service team or the dedicated communication channels of the relevant business units for faster assistance.
MEXC will treat all reports and related information with strict confidentiality and will make every effort to protect the legitimate rights and interests of whistleblowers. For reports that meet the reporting criteria, MEXC will conduct fair and rigorous investigations in accordance with applicable laws, regulations, and internal policies, ensuring that the process remains lawful, compliant, and transparent.
We are committed to addressing every report with openness and responsibility, continuously strengthening our internal governance, and working together with all stakeholders to foster a compliant, trustworthy, and sustainable business environment.
