Melospeech Inc. has announced significant updates to its proprietary MeloSuite platform, a move designed to directly address the critical need for faster service delivery in the speech-language pathology (SLP) sector. With demand for therapy services rising and the window for effective early intervention being time-sensitive, these enhancements focus on streamlining the connection between clinicians and the families or referrers that need them.
The updated platform introduces improved matching capabilities and operational efficiencies intended to reduce wait times and ensure that underserved communities receive timely care. We sat down with Dr. Givona Sandiford, Founder and CEO of Melospeech Inc., to discuss the specific improvements to the MeloSuite platform, the technology behind the update, and how these changes will impact the day-to-day experiences of both clients and clinicians.
Q: You’ve recently announced major updates to the MeloSuite platform specifically aimed at improving service delivery and response times. What was the primary operational bottleneck you identified that made this update necessary right now?
Dr. Givona Sandiford:
As demand increased at Melospeech, we started to see small delays compound in ways that directly affected families. The biggest bottleneck wasn’t care itself, but the time it took to respond, route referrals, and get families scheduled. Our standard has always been to respond within 2–3 minutes, and when we saw that stretch to 48 hours in some cases, we knew we had to act. The update was really about restoring trust, reducing anxiety for families, and making sure our team had the tools they needed to respond quickly and thoughtfully without burning out.
Q: The speech therapy industry is currently facing a significant shortage of providers versus the growing demand. How do the new features in MeloSuite help mitigate this gap, particularly regarding the speed at which you can match SLPs with new cases?
Dr. Givona Sandiford:
The shortage means we have to be much more intentional about how we use the clinicians we do have. The newest MeloSuite features focus on speed and coordination rather than adding more work to already stretched teams. By automating key behind-the-scenes processes, we’re able to move from referral to match far more quickly and with fewer handoffs. That translates to families being connected sooner and clinicians spending more time on care, not logistics. The new features are about removing even more repetitive administrative tasks from our team so families can start services faster.
Q: “Instant-match” capabilities and real-time data are often game-changers in staffing and service delivery. Can you explain how the updated platform leverages these technologies to ensure that the right clinician is paired with a client more efficiently than before?
Dr. Givona Sandiford:
As a mobile, community-based provider, efficiency means being thoughtful with time. The platform uses real-time signals that matter in community care to surface strong matches quickly, reducing unnecessary travel and back-and-forth. That helps families get connected sooner while giving clinicians schedules that truly work for them.
Q: Beyond just speed, how do these updates improve the administrative experience for your clinicians and partners, such as schools and healthcare facilities, who rely on Melospeech for seamless operations?
Dr. Givona Sandiford:
Beyond speed, the biggest improvement is responsiveness. Referrers are often reaching out to multiple providers at once, trying to place families quickly. By getting back faster and with clearer answers, we reduce back-and-forth and help placements happen sooner. That efficiency benefits families, clinicians, and the partners coordinating care.
Q: With these enhancements to MeloSuite now live, what is the next step for Melospeech in terms of using technology to expand access to care for underserved communities?
Dr. Givona Sandiford:
Looking ahead, our focus is on building infrastructure that makes access to care possible anywhere, not just where systems already work well. By strengthening how quickly and reliably services can be coordinated, we’re laying the groundwork to support families across states with very different resources and constraints. The goal is a model that scales thoughtfully, so geography becomes less of a barrier to timely care, particularly in more remote regions.
To learn more about the updated MeloSuite platform and Melospeech’s services, visit https://www.melospeech.com.
